The delivery time for the entire Mexican Republic is 3 to 7 business days (except good end seasons and December) after the confirmation and validation of your payment, which takes a maximum of 72 business hours.
Delivery time on good end and December.
1.- Folie grants an estimated time of arrival of your order of 15 to 21 business days.
Our home delivery by DHL is totally free on all your purchases.
Below, we provide you with information to consider in the generation and processing of your orders:
1) Orders received from Monday to Thursday after 12:00 hrs, will begin processing the next business day.
2) Orders received on Friday after 12:00 hrs., Saturday and Sunday, will be processed on Monday to start with the validation of payment and then make the shipment.
Once your payment has been validated, we will send you a notification via e-mail, or sms where you will be provided with the DHL guide number so that you can inform yourself through the parcel website, the status of your shipment in the section of Tracking.
DHL will make 3 delivery attempts to your home, but if someone to receive your package is not found on the third visit, DHL will hold it for 2 days and then it will be returned to the sender.
IMPORTANT: If upon receiving your package, you detect that the tape or strap was removed, is open or abused, before signing for receipt, check with the DHL delivery operator that your products are in good condition and complete. By signing received, you can make a note about the state in which your package arrived; If you present a missing item, report it within a period of no more than 48 business hours to 01 800 DHL. Failure to comply with this period will not be possible to make a claim.
Delivery time on good end and December.
1.- Folie grants an estimated time of arrival of your order of 15 to 21 business days.
Refunds on good end purchases and in December.
Folie notifies that the requested refunds for purchases of good end or December, this may take around 15 business days.

In the event that the Product is not available after the order has been placed, the Client will be informed by email or call about the total or partial cancellation of their order, a purchase voucher or refund of the amount paid will be issued.
FOLIE is not obliged to send another product of a more expensive amount due to the lack of merchandise, since the availability displayed is while stocks last.


Our commitment is to offer you unique and high quality items, and based on this premise, you can return and / or exchange any item purchased on the website https://folieonline.mx/ for the following reasons:
a) If the article has manufacturing defects.
b) If there is a mistake in the item sent, as long as it does not show signs of abuse or use.

The steps you must follow to make a return effective are detailed below:
In the case of merchandise with defect or damage, the physical change of the product will be applied, only if it is reported in the first 30 calendar days after you have received your order.
Generate your report by sending an email to info @ folieprofesional.com, where you describe the reason for the return / exchange, including the data of your Purchase Order and the data of the product to be returned in the same way, it is very important and necessary in cases of manufacturing defect, attach a photograph showing the detail.
Your application will be reviewed, and if approved, an email will be sent to you indicating the process to follow step by step, as well as an electronic guide with the shipping data. Unless otherwise explicitly stated in the email you will receive.
Upon receiving the electronic guide, you must print it, and deliver the specified product to DHL offices. IMPORTANT: If your order was greater than $ 700.00 pesos, when taking the package to DHL, you should not make additional payment, since the guide you deliver is paid.
Once you have sent the package, we ask that you please confirm via email to info@folieprofesional.com, that it has already been delivered and we will be aware of the arrival of the merchandise. As soon as we receive the package with the return product, we will contact you shortly to notify the delivery of your new product.
The first exchange / return that is made for your purchase, will not generate shipping costs for you, as long as it is indicated in this way in the mail that is sent to you, and the report is prepared in a maximum period of 15 calendar days for changes and 30 days for quality issues in the product. In subsequent change requests, derived from the same order, you must cover the shipping costs.
a) In case of having tra